1. Initial Contact
Get in touch with your PFANNER specialist dealer to discuss the possibility of a repair. Send them photos of the item in question along with your proof of purchase.
2. Assessment
The dealer will review your request with us and assess the damage. You will receive prompt feedback regarding the repairability of your item.
3. Repair Process
Once approved, the dealer will guide you through the next steps to initiate the repair. Please ensure that all items are washed and cleaned before sending them. For hygiene reasons, only cleaned products will be processed.
4. Completion
Your item will be repaired and returned to you as quickly as possible.
Sustainability
Sustainability is a priority for us. And especially because we go hand in hand with the forestry industry, our most important principle of action is to deal responsibly with valuable resources.
Based in one of the most beautiful regions of Central Europe, we have the treasures of nature before our eyes every day. In order to preserve them for our children, we see it less as a duty and rather as a natural desire, to minimize the environmental footprint in the manufacturing of our products.
Questions about the repair service?
We’re happy to help.
Send us a message and our customer service team will get in touch with you. Together, we will find the best solution for your protective clothing.
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